Privacy Policy

We collect personal information that you voluntarily provide to us when you register on our website, purchase tickets, or contact us. This may include:

• Name and contact details (email, phone number, address)
• Payment information (processed securely by our payment providers)
• Date of birth for age verification
• Lottery number selections and ticket purchases

We use the information we collect for various purposes, including:

• To process your lottery ticket purchases and payments
• To verify your identity and age (18+ requirement)
• To notify you if you win a prize
• To improve our services and website functionality
• To comply with legal obligations and prevent fraud

We do not sell your personal information. We may share your information with:

• Payment processors to complete transactions
• Regulatory authorities as required by law
• Service providers who assist with our operations (under confidentiality agreements)
• If you win a major prize, we may share your name and photo for promotional purposes (with your consent)

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure storage with access limited to authorized personnel
• Regular security audits and vulnerability testing
• Compliance with Australian data protection regulations

We retain your personal information only as long as necessary:

• Account information: Until you request deletion or after 5 years of inactivity
• Transaction records: 7 years for tax and regulatory compliance
• Winning ticket information: Permanently for historical records
• Marketing preferences: Until you opt-out or request deletion

Your information may be transferred to and processed in countries other than Australia:

• We use cloud services with global infrastructure
• All transfers comply with applicable data protection laws
• We implement safeguards like Standard Contractual Clauses
• Payment processors may process data in multiple jurisdictions

We use cookies and similar technologies:

• Essential cookies for website functionality
• Analytics cookies to improve our services
• Marketing cookies (with your consent)
• You can manage preferences in your browser settings

See our Cookie Policy for more details.

Under Australian privacy laws, you have rights including:

• Access to your personal information we hold
• Correction of inaccurate or incomplete data
• Deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Complaint to the Office of the Australian Information Commissioner

For privacy-related inquiries or to exercise your rights:

• Email: [email protected]
• Phone: 1800 271 539 (Privacy Office)
• Mail: Privacy Officer, Gate Sof Luck, Level 12, 100 William Street, Sydney NSW 2011

We respond to all legitimate requests within 30 days.