Responsible Gaming

Playing responsibly is our top priority

At Gate Sof Luck, we're committed to promoting responsible gaming practices. While lottery games are designed to be entertaining, we recognize that for some individuals, they can become problematic. We encourage all our players to set limits and play responsibly.

1. Recognizing Problem Gambling

Signs that gambling may be becoming a problem:

Spending more money or time than intended
Chasing losses or gambling to escape problems
Neglecting work, family, or personal responsibilities
Borrowing money or selling possessions to gamble
Feeling anxious or irritable when not gambling

2. Setting Time Limits

Manage your gaming time effectively:

Set a timer or alarm when you start playing
Take regular breaks during gaming sessions
Balance gambling with other leisure activities
Use our self-imposed timeout feature (1 day to 6 weeks)

3. Financial Limits

Control your gambling expenditure:

Set a budget and stick to it
Never gamble with money you can't afford to lose
Use our deposit limit tools in account settings
Track your spending with our transaction history
Consider gambling as entertainment, not income

4. Self-Exclusion

If you need to take a break:

Self-exclusion options from 6 months to 5 years
During exclusion, you won't receive marketing materials
Account will be temporarily closed
Can be initiated through our customer support

For immediate self-exclusion, visit Gambling Help Online.

5. Family Protection

Keeping gambling safe for families:

Keep your account credentials secure
Use parental control software on devices
Educate young people about gambling risks
Consider separate bank accounts for household finances

6. Reality Check

Understanding lottery odds:

Lotteries are games of chance with fixed odds
Buying more tickets doesn't guarantee winning
Past results don't influence future draws
The majority of players will not win major prizes

View current odds in our FAQ section.

7. Seeking Help

If you're concerned about your gambling:

Talk to someone you trust about your concerns
Contact professional support services like Gamblers Help
Consider financial counseling if debts are accumulating
Our customer support can guide you to resources

8. Our Commitment

How we promote responsible gaming:

Age verification for all players (18+)
Clear display of gambling odds and risks
Tools for setting limits and self-exclusion
Training staff to identify problem gambling signs
Supporting responsible gambling research

9. Support Organizations

Australian support services:

GambleAware: 1800 858 858 (24/7 helpline)
Gambling Help Online: Online chat and resources
Victorian Responsible Gambling Foundation
ReSet App: Self-help tools for problem gambling

10. Tips for Healthy Play

Maintaining a balanced approach:

Treat gambling as entertainment, not income
Set a budget before you play and stick to it
Balance gambling with other leisure activities
Avoid gambling when upset, depressed or drinking
Take regular breaks during play sessions

11. Underage Gambling

Preventing underage participation:

Strict 18+ age verification for all players
Educational programs about gambling risks for youth
Parental controls and monitoring recommendations
Immediate account closure if underage use detected

Report underage gambling concerns to our support team.

12. Contact Us

For responsible gaming assistance:

Email: [email protected]
Phone: 1800 555 125 (Responsible Gaming Team)
Mail: Responsible Gaming Officer, Gate Sof Luck, Level 12, 100 William Street, Sydney NSW 2011

Our team is trained to help with setting limits or self-exclusion.